Our promise
Two names stand behind your home.
We build your home to one standard. Quality Builders Warranty reviews warranty requests and backs our work independently, with insured coverage on the structure for ten years.
- Copper Builders
- Builds your home and makes the covered repairs that QBW reviews and sends to us.
- Quality Builders Warranty
- Reviews each request, insures our performance and covers major structural defects through year ten.
Coverage
One, two and ten years.
Coverage starts on your warranty start date, usually closing, and runs on three terms. Choose one to see what it covers.
Year one
Workmanship and materials.
The finishes you see and touch every day, measured against the written standards.
Covered by Copper, insured through QBW.
- Drywall, trim and paint
- Cabinets and countertops
- Flooring and tile
- Doors and windows
- Roofing and siding
- Installation of appliances and fixtures
Appliances and fixtures also carry their manufacturers’ warranties, which pass to you.
Years one and two
The systems behind the walls.
The wiring, piping and ductwork that run your home, installed to code and to the standards.
Covered by Copper, insured through QBW.
- Plumbing supply and drain lines
- Electrical wiring
- Heating ductwork
- Cooling and ventilation
- Water and sewer connections
- Mechanical systems
Installation of appliances, fixtures and equipment is covered for year one.
Years one through ten
The structure that holds it all.
Major structural defects in the load-bearing parts of your home.
Copper in years one and two. Quality Builders Warranty directly in years three through ten.
- Foundations and footings
- Columns
- Bearing walls
- Floor systems
- Roof framing
- Beams, girders and lintels
Major structural defect means actual damage to a load-bearing part that makes the home unsafe or unlivable, as the agreement defines it.
Our warranty partner
What Quality Builders Warranty does for you.
QBW has run new-home warranty programs for more than 40 years. Builders qualify to join, and every home in the program is held to the same written standards. For you, it means protection that does not depend on any one company, including ours.
Insurance behind the promise
QBW’s program is backed by Liberty Mutual. In years one and two, if a builder ever failed to make a covered repair, QBW would step in and do it.
Ten years on the structure
Foundations, footings, columns, bearing walls, floor and roof framing, beams and girders are covered against major structural defects for a full decade.
Standards in writing
The agreement spells out what is acceptable and what gets repaired, so coverage is measured, not argued.
Example: a crack in cement-board siding more than 3 inches long and 1/4 inch wide is repaired.
A fair way to settle questions
If you and your builder ever disagree, QBW reviews the request at no cost to you and can send an inspector to the home. If needed, an independent arbitrator decides.
It goes with the home
Coverage transfers automatically to the next owner for the rest of the ten years, at no cost. QBW and its insurer cannot cancel it.
Look up your coverage
QBW publishes an item-by-item coverage guide online, so you can check what applies before you submit anything.
Before and after you move in
You see it before we close it up.
The best warranty request is the one you never need to make. Our care starts during construction.
During construction
Walkthrough before drywall
See the framing and systems inside your walls while they are still open, and ask anything.
At delivery
New home orientation
We walk you through your finished home, how it works and how to care for it, and note anything that needs a final touch.
After you move in
Requests through QBW
Warranty requests go through Quality Builders Warranty. QBW reviews each one against the written standards, and we make the covered repairs and follow up with you. Routine home maintenance stays with you.
Submitting a request
How a request works.
Send every request through the online form, so it is documented from the first day.
What to include
- Your home address
- A clear description
- Where in the home it is
- Photos, if you can
You submit it online
Describe the issue and add photos. You receive a record of the request.
QBW reviews it
Quality Builders Warranty checks it against your coverage and contacts you to schedule.
The repair is made
QBW arranges the covered repair with our team, scheduled with you during normal business hours.
QBW closes it with you
QBW confirms the work is complete before closing the request. The record stays with your home.
If something urgent happens
Safety comes first.
Make the home safe, then let us know.
If you smell gas
Leave the home, then call 911 and your gas utility.
If water is leaking
Shut off the main water valve to stop it.
If you lose heat or power
Check the breaker panel first, then submit a request.
Then submit a request. Add photos so the issue is documented from the start.
Submit a requestQuestions
Good to know.
When does my coverage start?
On the warranty start date in your enrollment paperwork, which is usually your closing date. All three terms count from that day.
I have a structural concern after year two. Who do I contact?
Send written notice directly to Quality Builders Warranty by certified mail or another carrier with a delivery receipt, as the agreement describes. A phone call or a request to Copper does not count as notice to QBW. We are glad to help you prepare it.
If I sell my home, does the warranty go with it?
Yes. Coverage transfers automatically to the next owner for the rest of the ten-year term, at no cost.
What isn’t covered?
Routine maintenance, normal wear, and anything within the written standards, such as small shrinkage cracks that are expected as a new home settles. Appliances and fixtures carry their manufacturers’ warranties, which we pass on to you. The agreement lists every exclusion.
What if we disagree about a repair?
QBW reviews the request at no cost to you and may send an inspector. If the question is still open, the agreement provides for binding arbitration by an independent service, held at your home.
I own a condominium. How does coverage work?
Coverage on our condominium projects differs from our homes and townhomes because of the nature of these buildings, including shared structure and systems that the association maintains. Please see your official contract and warranty documents for the coverage that applies to your home.
Your contract governs your coverage.
This page is general information only. All warranty coverage, and every warranty request, is subject to the documents for your home: your contract, your closing documents and the warranty provided at closing. Not every home is covered by Quality Builders Warranty. Check your contract for the terms that apply to your home.
Built on Trust
Something needs attention?
Submit a request online, and Quality Builders Warranty takes it from there.
